Support Tools of our MMORPG
Chat Support
The chat support is accessible through the CeB software. Download the CeB Chat software.
How does it work?
This chat is subject to the policies described on this web site. We ask you to pay special attention to the language you use, as well as to avoid using capital letters.
The support team (CSR) is ready to help you:
- Names that are highlighted with a colour are all CSRs.
Useful commands:
.tell [name] [message]: to contact a person.
.away: to switch your available/away status.
Email Support
The email support uses a system called Ticket System. Here you can ask for support or report a problem.
E-mails:
» English community version (Arispotle)
» German community version (Leanon)
» French community version (Aniro)
Web Support (preferred)
You can get online support in the Forums, and find useful game informations on this web site.
In-game Support
How to get in-game support:
1. Click on the "Support" button.
or 
2. Select the topic of your request.
Customer support interface: list of topics.
3. Write your text and send it.
If you have a concern about a CSR.
If you encounter any problem or issue with a Customer Support Representative (CSR), please email us all the details at support@ryzom.com. Although you will not receive a reply, all emails will be fully investigated by the internal CS team.
